Customer of popular money transfer app warns of possible scam

MEMPHIS, TN (WMC) - Roderick Duncan is a local chef who said he was scammed when he called what he believed was a customer service number he found online for Cash App--a digital money transfer merchant.

He said he was trying to assist his mother who was having trouble using her Cash App debit card.

After providing his login information, Duncan realized something was wrong when his account was locked and emptied.

Memphis Police Department said it hasn’t received any recent economic crime reports about Cash App but warned against providing login or password information over the phone.

Cash App is licensed under Square Inc. with the Better Business Bureau. It’s an accredited A+ rated business but has more than 1,700 complaints.

A 2016 a BBB alert warned of a phishing scam involving customer’s bank accounts.

The Cash App customer service number Duncan called no longer works and a search for a number only resulted in an email support page.

The BBB reminds customers that popular apps are often targeted by scammers.

“I’m not sure if it was Cash App, but they have everything that’s affiliated with Cash App. I feel Cash App should at least let people know that it’s some scamming going on and they are trying to affiliate themselves with us but it’s not us, and they haven’t even done that," Duncan said.

After WMC Action News 5′s investigation, a resolution was reached between the victim and Square Inc., who released this statement on the incident:

“We are always working to protect our customers, which includes educating them about phishing scams. We remind customers that currently (1) the Cash App team generally communicates via email; (2) the email will come from a cash.app, square.com, or squareup.com address; and (3) the Cash App team will never solicit a customer’s PIN or sign in code outside of the app. For more information, we encourage customers to visit our website.”
Square spokesperson

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