Q. What features should I look for?
Generally, basic plans should include Trip Cancellation/Interruption Protection, Emergency Medical/Dental Coverage, Emergency Medical Transportation Protection, Baggage Loss, Baggage Delay, and Travel Delay benefits. Some plans may offer additional coverages, such as Missed Cruise Connection Coverage or an optional Collision/Loss Damage benefit for rental cars. We recommend that you purchase enough Trip Cancellation and Interruption coverage to protect all of your non-refundable trip payments (usually the full cost of your trip).
Q. I'm over 65. Does Medicare cover me while traveling overseas?
A. For travelers over the age of 65, Medicare does not provide health benefits for travel overseas, except in very limited instances. To avoid any confusion, you should clarify these details before you depart.
Q. Do I have to have primary medical insurance to be covered by your insurance?
A. Having primary insurance is not an eligibility requirement for MOST plans. However, you should check the plan-specific FAQ's, or the plan details for further information on a specific product. There are a few plans that do require applicants to have primary health insurance in order to be eligible for coverage.
Q. What is a Pre-Existing Conditions Exclusion Waiver?
A. If you purchase coverage within fourteen (14)days of the initial trip deposit, you will be eligible for the Pre-Existing Conditions Exclusion Waiver. This means that any injury occurring prior to and including the effective date of the insurance, and any illness occurring during the 60 days prior to and including the effective date of the insurance for which treatment by a licensed physician has been sought or advised or for which symptoms exist which would cause a prudent person to seek diagnosis, care or treatment will be covered.
Q. What is a deductible?
A. A deductible is a way for the insurance company to reduce claims and your premium. If your plan has a $100 deductible, you pay the first $100 of expenses and then the insurance company picks up the rest/ The higher the deductible, the lower the cost of the insurance, and vice versa.
Q. Can I purchase travel protection for my 20-year-old son if he departed last week?
A. Travel protection must be purchased prior to departing on your trip.
Q. May I purchase coverage up to my date of departure?
A. Yes, you can purchase online or over the phone, however policy wordings related to coverage for pre-existing conditions vary between providers. Often, when a waiver for the pre-existing conditions exclusion is avaialble, the insurance must be purchased within one or two weeks of paying the first deposit.
Q. If I change my mind after purchasing travel medical insurance or enrolling in the protection plan, is it refundable?
A. Yes. Generally, the providers will provide refunds as long as you have not departed, have not filed a claim or sent a written request prior to the policy's effective date.
Q. Can anyone, from any country, purchase coverage?
Yes. There are a wide selection of plans which provide options for citizens of all countries, residing and traveling anywhere in the world.
Q. Can I purchase travel insurance for my friend, relative or employee online?
A. Yes. When purchasing a plan on behalf of a minor under the age of 14 you must first register yourself as an adult before purchasing on behalf of a minor.
Q. What is travel protection?
A. Travel insurance, also called travel protection, is packaged insurance benefits and assistance services designed to protect or aid travelers in the event of a covered emergency and to protect their investment should they need to cancel. It is designed to protect you from a wide variety of mishaps: from trip interruption to baggage loss, illness, emergency medical transportation, and supplier default.
Q. Why do I need travel protection?
A. Travel protection provides peace of mind for your trip. You will be covered in case of an emergency, and help is just a phone call away, 24-hours a day, worldwide. It protects your financial investment, should you need to cancel or interrupt your trip (for a covered reason). It makes the most sense - both you and your trip are covered.
Q. Don't my regular medical insurance policy or credit card benefits cover me while I am traveling outside of the U.S.?
A. If you rely on most standard forms of medical coverage, you will pay on the spot for any medical bills and you may not have coverage for 100% of the expenses you incur. Other important benefits such as emergency medical transportation costs may not be covered at all. Credit card benefits can also be limited, usually only providing coverage for loss of life or limbs or lost baggage. You should always check your coverages before you depart.
Q. What are some covered reasons for Trip Cancellation/Interruption?
A. Trip Cancellation and Interruption protection is the most important benefit to have. If you have to cancel your trip due to illness, accident, death of a family member, jury duty, fire or flood in the home, this coverage protects your investment and will reimburse the monies that are not refunded by the supplier (airline, hotel, tour operator, car rental company, etc.). Even if you miss your planned departure for a covered reason, you will be covered for additional travel expenses to reach your destination. If you have to interrupt a trip due to a covered illness, this insurance will cover your transportation home.
Q. Isn't travel protection designed primarily for senior citizens?
A. Not at all. Travel protection is designed to provide coverage for the emergencies that can happen to any traveler, regardless of age.
Q. What is International Travel Medical Insurance? Why do I need it?
A. International Travel Medical Insurance addresses the gaps in health insurance coverage for travelers outside their home country. Coverage includes emergency medical expenses, emergency medical evacuation, repatriation, return of dependent children, bedside lodging, accidental death, cost of return flight, and more. While domestic private and govertment sponsored health insurance programs may offer fine coverage at home, few are designed for international travelers or expatriates. Even programs that cover international travel often provide limited benefits that do not normally cover medically supervised emergency evacuation, emergency reunion, or repatriation. Home health care providers and insurers are simply not equipped to deal with complications caused by different languages, currency conversion, inexperienced international claims administration, and the time zone differences.
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