Upgrades on the way for 911 center in Jonesboro

By Lauren Payne - bio | email feedback

Welcomed upgrades are on the way to the 911 center in Jonesboro.

"It will help us get EMS, fire department, any kind of emergency personnel to the public a lot faster than what it is now with the new GPS, said dispatcher, Ana Martin.

That GPS feature on the upgraded phone system,  Director Jeff Presley says, can help save time. When, in an emergency, time is of the essence.

"We can track that down on a mapping system, and get you help as soon as possible," said Presley.

Presley says the technology in this field is ever changing, and they have to change with it....literally.  Presley says these are required upgrades.

"The speed will be upgraded, the information on that will be upgraded.   It's pretty much an overhaul to the system," said Presley.

That overhaul is not cheap.  It will be paid for by a nearly 95 thousand dollar grant.  Grant money that Presley says is generated through  surcharges on bills for wireless devices.

"A portion of that surcharge goes into a fund statewide and you can actually put in a grant to get part of that for upgrades for your phone systems, and new positions, and things like that,"said Presley.

For seasoned dispatcher Ana Martin, she says she's ready for the upgrades.  She says the better and more up to date equipment they have here, the more quickly they can get help out there.

"Anytime we can have the latest technology, it's definitely going to help the public," said Martin.

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