By Lauren Payne - bio | email feedback
Changes are on the way for how fire fighters are alerted when they're needed.
"We are always looking for ways to increase operational efficiency for the citizens. This paging system is going to allow that to be a little quicker," said Chief Leonard Jadrich, Jonesboro Fire Department.
Jadrich says time is a critical factor from the moment calls come in to the moment firefighters are on the scene.
"This new paging system is going to speed up the dispatching time of the equation," said Jadrich.
"When you call 911, the dispatchers answer the call, they put in an address, they have to key up an analog system and get a talk permit tone," said Jeff Presley.
E 911 Coordinator Jeff Presley says with the new digital format--that tone starts right away and the paging begins.
"It's going to save seconds and seconds saves lives," said Presley.
Another feature to this new technology is a thorough back up system--in case of the unexpected.
"If we have an outage, the secondary is going to kick in so we'll never been down on the paging side of the fire department," said Presley.
Officials say it will take between 30 and 45 days to get all of the fire stations and central dispatch outfitted with the system. Grants paid for the equipment and fire officials have high expectations for it.
"What we're trying to accomplish here is get more proficient customer service. We want to get there quicker than we have in the past," said Jadrich.