PARAGOULD, AR (KAIT) - In Paragould, city officials are warning residents of an out-of-state company going door-to-door without city approval to sale their product. This, after several complaints to the City Clerk's Office.
"I had several elderly citizens saying that they did purchases things solicitors just to get them to leave because they were scared and scared of their sales tactics," said Paragould City Clerk Andrea Williams.
Williams says unauthorized solicitors have been knocking on doors throughout Paragould. The company is Elite Security Services out of Orem, Utah.
Williams says the company initially contacted the city about obtaining a privilege license to do business in Paragould.
"I questioned them that day on whether they were selling and she said no, they had already sold the system. They were just going to be installing it," said Williams.
Turned out, 13 employees with the company were in town to canvas the area.
"I told them at that time they would have to come in and purchase a solicitors license and be subject to background checks before they could do that," said Williams.
She says it was that night they took the first resident complaint which then lead Williams to check out the company with the Better Business Bureau. "They had a F rating and it was mainly because of their product, issues with advertising and sales issues," said Williams.
The BBB had almost 100 complaints filed. Williams says they never issued the company a license. Police were alerted of the situation, which then lead to three different citations.
Region 8 News decide to reach out to Arkansas Attorney General Dustin McDaniel's Office who received 13 complaints about the company over the past year.
Under the Arkansas Home Solicitation Act, customers can cancel any home-solicitation sale within 3 days of the purchase. The Consumer Protection Division also advises people to never let any solicitor into your home without proper identification.
While every city might have different ordinances in place, Williams says those approved to sale door-to-door in Paragould will have a lanyard with identification.
"They can ask for this if someone comes knocking on their door. If they can't provide it, they need to contact the police department right then," said Williams.