Star Computing owner vows to return customers' equipment - KAIT-Jonesboro, AR-News, weather, sports

Star Computing owner vows to return customers' equipment

Posted: Updated:
At least two victims have come forward claiming that Star Computing in Jonesboro never returned their computers taken in for repairs. At least two victims have come forward claiming that Star Computing in Jonesboro never returned their computers taken in for repairs.
  • Most Popular StoriesMost Popular StoriesMore>>

  • Boonville man lets buyer keep his stolen car

    Boonville man lets buyer keep his stolen car

    Wednesday, April 16 2014 6:58 PM EDT2014-04-16 22:58:17 GMT
    A Boonville resident had his car stolen recently and when he learned where the vehicle ended up, he didn't want it back.
    A Boonville resident had his car stolen recently and when he learned where the vehicle ended up, he didn't want it back.
  • Original victim files suit against OBGYN

    Original victim files suit against OBGYN

    Friday, April 18 2014 12:00 AM EDT2014-04-18 04:00:19 GMT
    PARAGOULD, AR (KAIT) - The Paragould OB/GYN accused of taking nude photos of some of his patients had his first court appearance Thursday. He was arrested Wednesday night at a Newport hotel. Dr. Paul
    The patient that brought all of this to the forefront has now filed civil suit against the doctor and explained in detail what Becton allegedly did to her during that exam that she said led up to him taking nude photos of her.
  • Fire burns vacant home in SW Jonesboro

    Fire burns vacant home in SW Jonesboro

    Friday, April 18 2014 12:34 PM EDT2014-04-18 16:34:25 GMT
    JONESBORO, AR (KAIT) – A portion of Southwest Drive is closed this morning as crews are work on a house fire. According to Jonesboro dispatch the home is vacant. Southwest Drive has been closed from
    Southwest Drive was closed during the morning rush Friday after crews battled a house fire.

JONESBORO, AR (KAIT) – Thanks to our story Thursday, the owner of Star Computing has promised to return his customers' equipment after one filed a police report earlier this week.

Beau Douglas spoke to Region 8 News briefly over the phone Friday.

He did not offer much detail, only saying his customers should get their equipment back shortly. 

Douglas did not explain why Star Computing closed down recently without any notice and left at least two people wondering where their equipment had gone.

"You see them not just as a business acquaintance but as a friend," Leslie Fernatt said, "and then they proceed to steal from you. It's really disheartening."

Fernatt, a Jonesboro resident, came to trust the quality of service that she received from the Star Computing store, located on Woodsprings Road. She, however, was unsure if she would ever get back a computer tower that she dropped off three months ago for repairs.

"It's just awful because from what I knew of him, Beau Douglas was just the nicest guy," she said.

Fernatt intended to have the tower wiped clean so that she could give it to a family in need from her church. The family, a mother and son, had fled to Jonesboro from Hurricane Katrina seven years ago.

"And now (my plan) is all ruined," Fernatt said, "because of a guy that is doing something that I have no idea why."

Fernatt was not the only one searching for answers.

Carolyn Caldwell, a Lake City resident, filed a police report Wednesday, claiming she never got her computer back either.

Both customers said they had lost all contact with the owner, so Region 8 News tried to track him down starting at the store.

Its doors remain locked, and the inside appears basically bare. The only phone number for Douglas has also been disconnected, and there was no answer at his last known address.

The search came up empty for Fernatt too, who still holds out hope that she can help the boy left with nothing after Katrina.

"He's still waiting," she said, "hoping that he'll be able to get something that he can finish out the school year with."

The Jonesboro City Attorney's Office suggests that anyone affected by Star Computing's closure should consider suing in small claims court, though Caldwell and Fernatt have been extended a helping hand.

Upon seeing our story, Critical Edge Tech, a local technology company, has promised to replace the equipment that the women lost at no charge.

Michael Allsup, the Memphis-based company's president and owner, says it's important to reassure the community that not all businesses are like Star Computing.

"Absolutely," Allsup said, "that's one of the reasons we saw it, and we wanted to let everybody know that not all computer companies are like that. I know a lot of IT guys get a bad rap, but there's actually some good ones out there."

Critical Edge Tech also asks anyone else affected by the company's closure to call them for assistance at 870-336-0707.

Both Caldwell and Fernatt confirmed Friday afternoon that they finally got into contact with Douglas, and he has now returned their equipment. 

Copyright 2012 KAIT. All rights reserved.

Powered by WorldNow

472 Craighead Co. 766
Jonesboro, AR 72401
(870) 931-8888

FCC Public File
publicfile@kait8.com
(870) 336-1816
EEO Report
Closed Captioning

All content © Copyright 2000 - 2014 Worldnow and KAIT. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.