City of Tucson 911 Center no longer having caller issues - KAIT-Jonesboro, AR-News, weather, sports

City of Tucson 911 Center no longer having caller issues

Posted: Updated:
  • Most Popular StoriesMost Popular StoriesMore>>

  • Woman arrested after toddler found beaten, legs tied together

    Woman arrested after toddler found beaten, legs tied together

    Thursday, August 21 2014 7:04 PM EDT2014-08-21 23:04:34 GMT
    A Gulfport woman was arrested Thursday after officers said they found her kneeling over a 1-year-old that was beaten and bruised. Elise Arlyn Balsley-Bryant, 24, is charged with Felony Child Abuse.
    A Gulfport woman was arrested Thursday after officers said they found her kneeling over a 1-year-old that had been beaten and bruised. Elise Arlyn Balsley-Bryant, 24, is charged with Felony Child Abuse.
  • Worker dies after falling off I-40 bridge

    Worker dies after falling off I-40 bridge

    Friday, August 22 2014 11:56 PM EDT2014-08-23 03:56:25 GMT
    (WMC) - Arkansas State Police say it appears a construction or repair worker has fallen off the I-40 bridge near West Memphis. The worker may be alive, and crews are working to get him or her out of the
    Arkansas State Police say a construction or repair worker fell off the Hernando DeSoto bridge on Interstate 40 near West Memphis on Friday.
  • Arkansas man catches 3 bears on game camera

    Arkansas man catches 3 bears on game camera

    Saturday, August 23 2014 12:08 AM EDT2014-08-23 04:08:20 GMT
    One man getting ready for deer and turkey season in Arkansas stumbled upon something much larger.
    One man getting ready for deer and turkey season in Arkansas stumbled upon something much larger.
TUCSON, AZ (Tucson News Now) -

The City of Tucson 9-1-1 Center is no longer experiencing any issues with incoming cell phone calls.

According to Capt. Chris Jurvig with Tucson Fire, the wireless network provider has remedied their issue and after two hours of testing, all is working well. 

Communications officials will continue to monitor and ensure all components of the 911 system remain fully operational. 

 

  • Capt. Jurvig has listed some common issues that operators are experiencing:
  • Caller hearing nothing
  • Static on the line

Another conversation on the line (cross talk)

Through contingency planning, they are asking the public to do the following to help operators get enough information to dispatch appropriate resources:

 

  • Use a land line if possible if 9-1-1 is needed
  • Giving a location and nature of the emergency may allow us to get help started faster even if you cannot hear the operator.
  • We have found that if we call the initiating party back we have no issues.
  • It is important for 911 callers to answer calls even if they seem to have a strange Caller ID, e.g. (520) 555-5555 or 911-911-9111.
  • Do not place calls to 911 to "test" their phones as this will only delay efforts to solve the issue.
  •  Proper notification has been made to the wireless provider and efforts are being made to correct the issue.

There is no estimated time frame for repair. 

Copyright 2013 Tucson News Now. All rights reserved. 


Powered by WorldNow

472 Craighead Co. 766
Jonesboro, AR 72401
(870) 931-8888

FCC Public File
publicfile@kait8.com
(870) 336-1816
EEO Report
Closed Captioning

All content © Copyright 2000 - 2014 Worldnow and KAIT. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.