Family still waiting for kids’ Christmas gifts to arrive - KAIT Jonesboro, AR - Region 8 News, weather, sports

Family still waiting for kids’ Christmas gifts to arrive

TUCKERMAN, AR (KAIT) – Some families had fewer gifts under the tree this year simply because they never arrived.

A shipping backlog caused thousands of packages not to get to their destinations on time, and at least one mother from Tuckerman is still waiting to get Christmas presents that she ordered for her children weeks ago.

For the first time ever, Ashley Britt decided to buy presents for all four of her children online. While most of the items arrived early and on time, there are still three gifts that have yet to make it to her doorstep.

One item that has yet to arrive is a telescope, which her 10-year-old son, Kayden, wanted more than anything this Christmas. Britt ordered the telescope on December 11, and the tracking information that she has from Fed Ex showed that it shipped from Minnesota the next day.

The tracker also showed that the package made it to Memphis on Friday along with a comforter for her son's bed and a child's laptop computer for her daughter. At the time, Fed Ex estimated the packages to be delivered by December 23, but they still have not come.

"It's not fair," Britt said. "They shouldn't make you pay for the shipping if they're not going to get it to you on time."

Britt called Fed Ex on Christmas Eve and spoke with a representative who could not offer much help.

"They said they don't guarantee shipments by Christmas because so many people place orders," she said, "but that's what I've paid for – for the shipping, so it should have been here."

When her children opened presents on Christmas Day, she said her son had fewer presents than his three sisters under the tree, but she claimed he knew that the telescope would get there soon.

"I told him – I said, ‘You have something coming. It's not made it yet,'" Britt explained. "I said, ‘If you really want to know, I'll tell you.' He said, ‘I really want to know,' so I told him."

"After I told him what it was, he was okay with it," she added. "He's ready to get it. He's ready to get it home and look at the stars and stuff with it."

While Kayden has kept a close watch for a delivery truck to pull up, Britt said she's still unsure when the telescope will actually come.

"There was another lady in Tuckerman I talked to, and her stuff hadn't made it either," she said. "As of Christmas Eve, her stuff hadn't made it either."

Fed Ex released a statement on Thursday, which read, "Our 300,000 team members delivered outstanding service through this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume. Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents."

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