TUCKERMAN, AR (KAIT) – Some families had fewer gifts underthe tree this year simply because they never arrived.
A shipping backlog caused thousands of packages not to getto their destinations on time, and at least one mother from Tuckerman is stillwaiting to get Christmas presents that she ordered for her children weeks ago.
For the first time ever, Ashley Britt decided to buy presents for all four of her children online. While most of the items arrived earlyand on time, there are still three gifts that have yet to make it to herdoorstep.
One item that has yet to arrive is a telescope, which her10-year-old son, Kayden, wanted more than anything this Christmas. Brittordered the telescope on December 11, and the tracking information that she hasfrom Fed Ex showed that it shipped from Minnesota the next day.
The tracker also showed that the package made it to Memphison Friday along with a comforter for her son's bed and a child's laptopcomputer for her daughter. At the time, Fed Ex estimated the packages to bedelivered by December 23, but they still have not come.
"It's not fair," Britt said. "They shouldn't make you pay forthe shipping if they're not going to get it to you on time."
Britt called Fed Ex on Christmas Eve and spoke with arepresentative who could not offer much help.
"They said they don't guarantee shipments by Christmasbecause so many people place orders," she said, "but that's what I've paid for –for the shipping, so it should have been here."
When her children opened presents on Christmas Day, she saidher son had fewer presents than his three sisters under the tree, but sheclaimed he knew that the telescope would get there soon.
"I told him – I said, 'You have something coming. It's notmade it yet,'" Britt explained. "I said, 'If you really want to know, I'll tellyou.' He said, 'I really want to know,' so I told him."
"After I told him what it was, he was okay with it," sheadded. "He's ready to get it. He's ready to get it home and look at the starsand stuff with it."
While Kayden has kept a close watch for a delivery truck topull up, Britt said she's still unsure when the telescope will actually come.
"There was another lady in Tuckerman I talked to, and herstuff hadn't made it either," she said. "As of Christmas Eve, her stuff hadn'tmade it either."
Fed Ex released a statement on Thursday, which read, "Our300,000 team members delivered outstanding service through this holiday season,and we experienced no major service disruptions in the week before Christmasdespite heavy volume. Every single package is important to us, and we will continueto work directly with customers to address any isolated incidents."