Insurance Confusion Clarified - KAIT Jonesboro, AR - Region 8 News, weather, sports

Jonesboro, AR -- Kathy Morris reports

Insurance Confusion Clarified

December 16, 2004 -- Posted at: 6:30pm CST

JONESBORO, AR - A story about the insurance coverage costs Jonesboro City employees pay when it comes to getting care at the city's two hospitals is confusing some patients.

"We've had a number of phone calls from our patients that have felt that their benefits, their Blue Cross Blue Shield benefits are no longer valid here," said Kathryn West, NEA Medical Center Business Office Director.

West said that is not true. Their claims will be paid if they get care at NEA Medical Center, even if they are Medicare patients with a Blue Cross and Blue Shield supplemental policy.

West added, "Everything is business as usual. Absolutely they have a choice of where they can go, and they will have full coverage of their supplemental policy."

Because it's a federal program, Medicare and Medicaid recipients can not only choose what hospital they want to use in Jonesboro, they can even get care in Memphis, Little Rock and Nashville.

"Medicare and Medicaid is open choice. You can choose wherever you would like, as long as that facility or that doctor is in-network or is a participating provider. NEA Medical Center is definitely a participating provider with Medicare and Medicaid," said Kathryn West.

West encourages patients to call NEA Medical Center anytime they have a question about their coverage or care, no matter what the concern is.

"Just yesterday, I had a question, a gentleman who is an insurance agent was confused about the news story," explained Kathryn West. "He called and wanted to be reassured of his policy, and this is absolutely - we get those questions all the time."

If you still have questions regarding your coverage at NEA Medical Center, you may call (870) 972-7000. Ask for the Administration Office or Business Office.

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