Suddenlink approved for state-based franchise agreement

Suddenlink approved for state-based franchise agreement

JONESBORO, AR (KAIT) - A local franchise agreement has been changed to a state franchise agreement for a major cable company in Jonesboro.

In a news release on Monday, it was announced Suddenlink was granted approval for a state-based franchise agreement from the Arkansas Secretary of State. The new agreement replaces the company's local agreement with the City of Jonesboro.

As a result of the change, according to the release, Jonesboro may "receive increased revenue from the fees Suddenlink pays to provide cable television services in the city."

Also, the Jonesboro complaints committee formed in 2014 in regards to Suddenlink has been disbanded.

The change to a state franchise does not allow a city-based committee the authority to handle customer service complaints, the release stated.

"We respect Suddenlink's decision on this matter and appreciate their commitment to our community," said Mayor Harold Perrin in the statement. "They have provided good service to our city and we expect they will continue to do so in the future. We look forward to continuing to work with them."

Jonesboro is the largest community Suddenlink serves in Arkansas.

Copyright 2015 KAIT. All rights reserved.