Business responds to Hoxie mayor warning

Business responds to Hoxie mayor warning

HOXIE, AR (KAIT) - Following a warning about mailers sent to the residents of Hoxie, the business sending the letters say they are legitimate.

Hoxie Mayor Lanny Tinker initially told Region 8 News that he wanted to warn residents about a letter going around asking citizens to buy insurance coverage for the water or well line on their property.

The letters are coming from a company called HomeServe USA Repair Management Corporation.

He said the letter looks like it comes from the city water company and asks residents to purchase insurance for the water lines leading up to their homes.

After reporting about the warning from the mayor, HomeServe sent a statement to Region 8 News regarding their legitimacy.

The statement reads in part:

While HomeServe is relatively new to most homeowners in Arkansas - we serve about 18,000 homeowners around the state with one or more of our service plans. We are the leading provider of Emergency Repair Service Plans in the U.S.  Since 2003, the company has protected homeowners against the expense and inconvenience of water, sewer, electrical, heating and cooling system repairs providing affordable coverage and quality service. Through partnerships with over 60 municipal and utility partners and through our own brand (to communities like Hoxie), we serve over 2 million homeowners across the continental U.S. and are accredited by the Better Business Bureau with an A rating. Over the last 3 years we have delivered over 1 million repairs to these customers that hold 3 million of our various service plans.

HomeServe also states they are not "in any way associated with the City of Hoxie, the city's water company, or carries the endorsement of these entities."

They urge any homeowner who wants to read the mailed materials to do so "carefully to understand the coverage benefits and exclusions as well as contact their insurance agent to understand their own existing coverage."

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