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CBS 5 Advocate

DIY Neurocare of America not living up to guarantee

LITCHFIELD PARK, AZ (3TV/CBS 5) -

Two seniors say they bought a pain management product solely because of a money-back guarantee and both the product and the guarantee turned out to be big disappointments.

As they age, many seniors look for ways to minimize their pain and they consider anything that might help. But if you're buying something based on a money-back guarantee, remember, the guarantee means nothing if the company goes under.

"You try to do things that make you feel better," Deanna McCoy said.

So Deanna McCoy bought a product she thought would do the trick. Her husband bought it also. It was a small, black, spongy pad that is supposed to use light to relieve pain. McCoy says she wasn't concerned about the $4000 cost because of a 12-month, money-back guarantee.

"We haven't got anything to lose because we can try it. If it works, great; it's well worth every dime. And if it doesn't, we'll get our money back," McCoy said.

McCoy says after seeing an ad in the paper for a company called DIY Neurocare of America she went to a presentation conducted by CEO Keith Day. McCoy says Day claimed his product would work wonders for pain anywhere on the body.

"After about six weeks it just got to be where, we felt like it was a waste of time because it was not doing any good," McCoy said.

The McCoy's say they continued using the pad twice daily for another four months, just as the guarantee requires. But when they finally asked for their money back they say DIY Neurocare of America claimed they hadn't participated in weekly coaching calls; another requirement.

"A lot of the times they claimed they called, we were home, the phone did not ring, there's no messages," McCoy said.

It's been six months. The McCoys say DIY Neurocare of America has never responded in any way and CBS 5 News has confirmed the business office for DIY Neurocare in Casa Grande is now closed.

"The attorney sent a demand letter, I followed up with a demand letter in February, nothing, no response to either of those, not a word." McCoy said.

CBS 5 News tracked down Keith Day, he told us that even though DIY Neurocare of America is out of business, he is offering refunds to eligible customers who request them. We will follow up to see if Day makes good on this promise to the McCoys and other customers.

Day says he is conducting the refund program on his own. He says his partner in the business, Dr. Joe Di Duro, has decided not to participate. We attempted to reach Di Duro but the phone numbers for his business were not in service.

Bottom line: Talk to your doctor before using any type of pain management device and never let a money-back guarantee sway your decision about an unknown product from an unknown company.

Copyright 2017 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.

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Dave CherryCBS 5 Advocate Dave Cherry works to resolve your consumer problems and protect your money. If he can't help, he'll do his best to point you in the right direction.

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Dave Cherry
CBS 5 Advocate

Dave was born and raised in Philadelphia and considers himself one of the biggest Philly sports fans. At 6-feet, 5-inches, he's probably right! Dave started on a different career path before fulfilling his lifelong dream of reporting the news and helping consumers. Dave graduated from Philadelphia University with a Bachelor of Science degree in Accounting; he later earned a MBA degree in Finance from Temple University in Philadelphia. Dave also spent ten years as Vice President and Director of Sales and Marketing for two of America's leading real estate franchise companies. Dave started his 19-year news career at WHP in Harrisburg, Pennsylvania, as news anchor and reporter, then moved to KOLD in Tucson, as the morning news anchor. From Tucson, he went to KRON in San Francisco as a freelance news reporter before moving east to COMCAST in Philadelphia as a general assignment reporter. In the fall of 2003, Dave moved west and joined KPNX in Phoenix and spent nine years as the station Call for Action Consumer Reporter. Through his on-air advocacy work in 2011, Dave and his team were able to help consumers save more than $1 million. Dave joined CBS 5 News as our CBS 5 Advocate in December 2012. Dave is a vegan and likes to eat the amazing vegan food prepared by his lovely wife, Carmen. Dave's also a big Bruce Springsteen fan (he's seen more than 70 shows!), the man who inspired him to learn the guitar. Besides playing many of the boss' songs, Dave writes and sings his own songs and recorded a CD of original music.

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