Dispatchers receive database training to better serve the public - KAIT Jonesboro, AR - Region 8 News, weather, sports

Dispatchers receive database training to better serve the public

(Source: KAIT) (Source: KAIT)
(Source: KAIT) (Source: KAIT)
(Source: KAIT) (Source: KAIT)

Answering 911 calls is a very important job, not only for the callers needing help but also for the men and women rushing to the scene.  

Region 8 dispatchers worked Tuesday to learn more about the online system that can help them help others.

Benny Battles, training manager for the Arkansas Crimes Information Center, teaches the three-day course.

“We are training 911 dispatchers how to utilize the National Crime Information Center,” Battles said.

This system houses crucial information about sex offenders and even terrorists, but it doesn’t stop there.

“Stolen vehicles, wanted persons, missing persons, protection orders, and all that goes along with that, domestic violence, gang information, violent person files,” Battles said.

Men and women from several Region 8 counties learned how to code certain information into the database so they are better able to relay that information to an officer on the scene.

Battles said this is a huge responsibility.

“The 911 communications people are basically the backbone, the lifeline if you will, for that officer on the street," Battles said. "What they can tell him in a matter of seconds may save a life." 

More than 15 dispatchers attended the training. 

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