Jonesboro Woman Wins Lawsuit Against Isuzu Corporation

JONESBORO-It all started when the engine in Claudia Shannon's 2000 Isuzu Trooper locked up.

She and her husband had it towed back to the dealership for a fix they thought their warranty would cover.

"Everybody immediately said, oh your warranty will take care of this. When they looked into it further they said, oh no..this car is owned by your business, and so your warranty won't take care of it," said Shannon.

A look at the manufacturer's warranty showed exclusions to commercial vehicles dropping the warranty from 120-thousand miles to 60-thousand miles.

What the warranty didn't show was a clear definition of commercial use.

"It was an ambiguous term, and in this case, the Shannon's had not used this vehicle just soley commercially. It was their personal and recreational vehicle also," said attorney, Megan Henry.

Henry filed the suit realizing the impact it could have.

"Just the every day individuals, the mom and pop company owners...we don't want the big companies taking advantage of them," said Henry.

Shannon said if she had known, she never would have placed her company name on the contract.

"I felt, not only had I been deceived, but I wondered how many other people out there put their names in their corporate name or their business name," said Shannon.

I asked her if she was aware of this at the time she bought the trooper.

"Certainly, I was not given any type of disclaimer at the time of purchase, when they knew quite well that I was putting it in the name of my business," she replied.

So Shannon wanted to make sure this didn't happen to other consumers.

"I wanted to get the point across to Isuzu, and hopefully get the point across to other manufacturers that they can not do this to the public," she said.

The Isuzu Corporate Office issued this statement to K8 news saying, we are unable to comment at this time as we decide what post trial motions will be made, and whether or not we will appeal the judge's decision.

And Shannon says if she learned anything, it's just how important it is to read the warranty before signing the dotted line.

"That is the point that the lawyer made in the court. The warranty book means everything," said Shannon.

The judge ruled in the favor of the Shannons and ordered Isuzu to pay them $5,848.86 in repair costs and interest on the time incurred.

It is still unclear whether Isuzu will appeal the judge's decision.

If you have story ideas or comments you can email Will at