Jonesboro Orthotic and Prosthetic Laboratory (FAQ's)

  • 1) What do you guys do? What are prosthetics & orthotics?

    The Orthotic and Prosthetic Field is an allied health profession and JP&O Prosthetic & Orthotic Laboratory is a full service facility offering limb & mastectomy prosthetics, orthopedic braces and prescription footwear.

    A prosthesis is an artificial extension that replaces a missing body part. Prosthetics are a part of the field of biomechatronics, the science of fusing mechanical devices with human muscle, skeleton, and nervous systems to assist or enhance motor control lost by trauma, disease, or defect.

    Orthotics is the field concerned with the application and manufacture of orthoses (braces), devices which support or correct human function. Sciences such as materials engineering, gait analysis, anatomy and physiology, and psychology contribute to the work done by our orthotists, the professionals engaged in the field of orthotics. Individuals who benefit from a complex orthosis may have sustained a physical impairment such as a stroke, spinal cord injury, or a congenital abnormality such as a developmental disability such as cerebral palsy.

    Simpler foot orthotics or prescription footwear allow the muscles, tendons and bones of the feet and lower legs to function at their highest potential. When appropriately prescribed, orthotics can decrease pain, not only in the foot but in other parts of the body such as the knee, hip, and lower back. They can also increase stability in an unstable joint, prevent a deformed foot from developing additional problems, and improve overall quality of life.

  • 2) My local pharmacy and medical supply company appears to carry several products that you guys carry. I don't see any oxygen machines or hospital beds. Are you guys the same as my local pharmacy or medical supply company?

    Similarities exist between traditional medical supply companies, sometimes referred to as durable medical equipment (DME) companies and Orthotic and Prosthetic providers. The biggest difference between the two types of facilities is the limitation that a DME or medical supply company has when it comes to the ability to make clinical evaluations and provide custom services.

    At JP&O Labs our facilities are accredited and our practitioners are certified by the American Board for Certification in Orthotics, Prosthetics, and Pedorthics (ABC). The ABC is the national certifying and accrediting body for the orthotic and prosthetic professions and they promote and maintain the highest standards for patient care, ethical behavior, and continuing education by its certified practitioners and accredited facilities. As a patient of JP&O Labs you will find a caring and knowledgeable staff of practitioners with a wealth of clinical knowledge and years of service in our field. To learn more about the American Board for Certification visit their website at

  • 3) I think I might be able to benefit by visiting JP&O. How do I receive services?

    At JP&O Labs all of our services are provided by physician prescription only. Ask your doctor if you could benefit from services at JP&O. Our facility accreditation mandates that every service that we provide in one of our facilities is based off of a doctor's order. An initial evaluation can be performed on a verbal order from a physician. Once you are referred to our facility you will receive a full clinical evaluation by one of our licensed practitioners that will be tailored specifically to your individual needs. Once we determine what service you will benefit from the most we will take the necessary steps to provide the most clinically appropriate solution for you.

  • 4) Do I need to schedule an appointment?

    At JP&O Labs we recommend that you schedule an appointment. We do welcome walk-ins and we will do our best to work you in, but your wait time for services might be a little longer without an appointment. At JP&O Labs we will do our best to serve you in a timely fashion.

  • 5) I don't live in Jonesboro. Do you guys have other options for me?

    JP&O has three full service facilities that are open 8-5 Monday through Friday. Our main location is in Jonesboro Arkansas and we have two other facilities located in Mountain Home Arkansas and Harrison Arkansas. In addition to our 3 full time facilities we offer several outreach clinics throughout north central and northeast Arkansas as well as southern Missouri. We have outreach clinics where patients are seen in the following Arkansas towns: Batesville, Newport, Blytheville, Forrest City / Helena / Wynne, and Pocahontas / Hardy. We are currently offering a clinic in southeast Missouri in Kennett / Hayti. We also offer several outreach clinics for pediatric day clinics around northeast Arkansas.

  • 6) I'm diabetic and are having problems with my feet. My doctor told me that I need special shoes for diabetics. Do you provide diabetic footwear?

    Taking care of the diabetic feet is one of several specialties that we offer at JP&O Labs. We provide a full clinical evaluation and assessment of your condition in order to provide the most clinically appropriate service for your needs. We provide both custom and off the shelf diabetic shoes. Our inserts are custom fabricated based on crush casts taken of your feet. Last year we provided diabetic footwear to over 700 patients in Arkansas and Missouri.

  • 7) Does my insurance cover your services?

    At JP&O Labs we have contract arrangements with the Medicare Program, Arkansas and Missouri Medicaid, and Arkansas Blue Cross Blue Shield among many others. Each insurance plan is unique to the individual policy or group plan. Many insurance companies have provisions for our services categorized as "DME" or "Prosthetics and Orthotics." Coverage varies by type of service, actual services provided, and each plan. If you have questions about coverage for our services we'd be glad to assist you in determining your insurance benefits as it relates to our services. Give us a call and we can help you determine your benefits.

  • 8) My insurance is not going to pay for my services in full. Do you offer financing?

    Many patients find that our services may not be fully covered by their individual insurance plan. Oftentimes copayments or deductible payments may be required. For those patients that may not be able to pay their copayment or deductible in full at the time of the service may qualify for one of our 0% interest payment plans that are offered through Care Credit. To learn more about our no interest payment plans through Care Credit visit their website at