Cell phone service restored after outage throughout region, company official says

Vandalism causes Verizon outages

JONESBORO, Ark. (KAIT) - Crews have been able to restore cell phone service to a large area of Northeast Arkansas after a lengthy outage Saturday.

According to Verizon Wireless South Area Communications Representative Kate Jay, engineers were able to identify and resolve the issue, with service being restored by 5:30 p.m. CDT.

“Verizon Wireless experienced interruption in service for some customers throughout the areas of Jonesboro to West Memphis, due to a fiber cut experienced by one of our vendor partners,” Jay said.

Crews worked throughout the day Saturday to restore cell phone service to a large swath of the region, with vandalism being the source of the outage.

Jay said earlier Saturday that crews had been working on the issue and had discovered problems.

“Our vendor partner has discovered significant vandalism to fiber cable causing the service interruption, which is delaying repair. We continue to work closely with our vendor on resolution, and are actively exploring alternative solutions in the interim,” Jay said.

Earlier Saturday, a large portion of the region faced cell phone outages as crews worked to restore service.

Verizon Wireless customers have been dealing with the outage.

Jay said earlier Saturday that the outage was in the Northeast Arkansas area.

“A connectivity issue is causing a service interruption for some customers in the areas of Jonesboro to West Memphis,” Jay said. “Our engineers are aware of this issue and are working with our vendor partners to resolve this issue quickly.”

Fort Smith television station KFSM also reported Saturday that residents in Northwest Arkansas and the River Valley were also seeing outages.

Region 8 News will have more details as it becomes available.

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