Medic One ambulance closes Jonesboro locations; changes model to respond faster

"The response time that used to be 3 or 4 minutes getting out the door, now it’s instantaneous.”
Updated: Jan. 29, 2020 at 8:00 AM CST
Email This Link
Share on Pinterest
Share on LinkedIn

JONESBORO, Ark. (KAIT) -A well-known ambulance service in northeast Arkansas has shut down five of its base locations in Jonesboro only while making changes within the company.

In December 2019, Medic One ambulance began its new emergency medical services model, closing all bases located in the city of Jonesboro. Now, the only location available is the corporate office on Dalton Farmer Drive.

The model consists of EMT and medic workers working remotely from their ambulance vehicles, placed within and on the outskirts of Jonesboro based on the availability need.

The company also said this will help citizens with medical emergencies faster and allow employees to have a better job.

“For instance now, rather than having to get in their trucks, start it and go, now what’s happening is they’re in their truck and they just go," Medic One President Ryan Kibler said. "The response time that used to be 3 or 4 minutes getting out the door, now it’s instantaneous.”

Kibler calls this a positive change for employees who will now have 12-hour shifts instead of 48-hour shifts, allowing them to be home with their families more often.

“I think the employees are happy they can spend more time with their families, they can sleep in their own beds, and eat their food at their home,” Kibler said.

In addition, roughly 40 more medics and EMTs were recently hired to the Medic One team to help with response times.

However, because the medics will actually work fewer hours, an average of $1,500 salary annually may appear as a pay cut. In all, medics will be working 88 hours less, allowing workers to have 40-hour workweeks.

(EDITOR’S NOTE: An earlier version of this article incorrectly stated that Medic One locations would be closing in five towns. In fact, the service is closing five bases in Jonesboro only, with emergency personnel continuing to work in Jonesboro from remote locations. )

Copyright 2020 KAIT. All rights reserved.