JONESBORO, Ark. (KAIT) - It’s been one year since Suddenlink customers aired their grievances, and 12 months later, we’ve discovered customers are still sending complaints.
One of those complaints is from Jason King, who says he did not receive a warning for going over his data limit and was shocked when he opened his bill and saw the normal $65 bill was $377.
“I just have internet. I just have wifi. That’s all I have,” King said. “I came here [Suddenlink] like two weeks ago and paid my bill, asked how much my bill was and they never said anything about the $300 overcharge.”
The billing period of January 22 to February 22 for that bill skyrocketed.
“I signed up for the $65 plan so I expect to pay around that, around that price. When it’s quadrupled, five, six times more than that, that’s outrageous and you’re not even notified,” King said.
Now he’s taking action, even going as far as to reach out to city officials.
“I’m just trying to put a little more fire under it so we could at least get another company here. We should have more choices,” King said.
The Mayor’s office released this statement saying in part:
Region 8 also reached out to Suddenlink with several questions regarding concerns, billing, and the Arkansas Attorney General’s investigation into their service.
Altice USA/Suddenlink Vice President, Communications Janet Meahan responded:
We also asked what is the rate for data overage? While the rate was not provided directly, Meahan responded, “I would like to look into the customer bill re: the data charges, however, the customer’s name and account information is cut off in the images you sent. We need those details to be able to look into the customer’s bill and provide insight into the charges.”
Arkansas Attorney General Leslie Rutledge visited Jonesboro in June 2020 to address COVID-19 price gouging concerns and Suddenlink complaints. Her office released this statement concerning their look into Suddenlink over the last year.
As for Jason’s bill that’s due on April 10, he has no plans on paying the $300 increase.
“If I have to keep going up the ladder then I will because it’s just not me it’s the whole city,” King said.
If you would like to file a complaint or concern with Suddenlink, click here.