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Water woes: Many see jump in water bill

Published: Sep. 20, 2021 at 11:05 PM CDT|Updated: Sep. 20, 2021 at 11:50 PM CDT
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TRUMANN, Ark. (KAIT) - The Arkansas Attorney General’s Office is investigating complaints made by people in Trumann. According to some residents, water bills have gone up, some by hundreds of dollars.

“Went up substantially, I mean like three times what it normally is,” said Stephanie Vincent. “They came out for a three-day reading, and there was no leak. It’s unexplainable. They’re not telling us what’s going on.”

In August, Trumann Water Works charged her $79.81 for water. Her September bill is $220. That’s an increase of $141.

She called the city as soon as she received her last bill.

“I would appreciate the answers,” she said.

She’s not the only one confused by the sudden increase.

“When I ask for an explanation as to how I used 38,000 gallons of water, they can’t give me an explanation,” said Dillon Vincent, who lives across the street.

His August bill was just over $55. This month it’s over $232.

“It’s me, my wife, my son, and they’re saying I’ve used 38,000 gallons,” he said. “I mean there’s just no way.”

Region 8 News has received several calls from people asking why they have seen similar jumps in their bills. They shared with us bills showing increases in the hundreds of dollars.

“The people that can’t really afford it, I mean, it’s just making it hard on them,” said Dillon Vincent.

The Arkansas Attorney General’s Office released this statement:

When asked about the surge in prices, a representative of Trumann Water Works said, “We have procedures in place. No comment.”

We asked how many complaints they’ve received and were told all questions should be directed to the City of Trumann Mayor’s Office.

Mayor Barbara Lewallen also said, “No comment.”

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