CONSUMER ALERT: Important changes coming to Summit customer accounts

LITTLE ROCK, Ark. (KAIT) – If you often pay for services with Summit Utilities, you can expect some changes to come to your account next month.

In Jan. 2022, Summit closed its acquisition of CenterPoint Energy’s distribution assets in Arkansas, Oklahoma, and the Texarkana, Texas area. Since then, CenterPoint has been providing certain services to customers on Summit’s behalf while the companies transition all customer data and services to Summit.

However, the company announced starting Tuesday, Nov. 1, it would be providing all billing and customer services from its platforms. This will affect CenterPoint customers.

Some of these changes will include:

• New Summit customer account number
• New bill design
• New customer account management web portal
• New customer service call center based in Arkansas

SUmmit said customers will be able to log into the Summit web portal using their CenterPoint credentials but will be prompted to reset their password the first time they do so. Customers will be able to look up their new account numbers on a secure webpage.

Officials said during the transition, there will be a “blackout” period beginning on Thursday, Oct. 27 from 6 p.m. until 8 a.m. on Nov. 1.

During this time, customers will not be able to make payments through either the CenterPoint Energy or Summit customer portals. However, no late fees will be charged, the company said.

You can call Summit’s customer service during this time at 800-992-7552.

Copyright 2022 KAIT. All rights reserved.